Green Lane, Leverstock Green, Hemel Hempstead HP2 4SA
Tiny Toes Nursery, in Hemel Hempstead, offers childcare and learning for up to fifty-four children, through the talents of qualified professionals and a wide range of educational and creative play resources. A highly-trained team pursue key EYFS goals and respect both children and parents.
The nursery performed well during Ofsted inspections, rated ‘Good’. The staff are committed to a consistent service, employing experienced and talented professionals and taking pride in the learning opportunities that contribute to long-term academic abilities.
Group: Bright Horizons Family Solutions
Person in charge: Lisa Smith (Manager)
Local Authority / Social Services: Hertfordshire County Council
Number of Staff: 14
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care
Total Places for Children: 60
Age Range: from 0 years 3 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0800-1800
When Closed: Bank Holidays
The Review Score of 9.6 (maximum of 10) for Bright Horizons Leverstock Green Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Leverstock Green Day Nursery and Preschool in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.598 for Bright Horizons Leverstock Green Day Nursery and Preschool is calculated as follows: ( (213 Excellents x 5) + (92 Goods x 4) + (17 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 323 Ratings = 4.598
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Bright Horizons Leverstock Green Day Nursery and Preschool is based on 18 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bright Horizons Leverstock Green Day Nursery and Preschool has a Review Score of 9.6 (9.598)
Review submitted from a Website Submission by Sam H (Mother of Child) on Wednesday 14 March 2018. Relates to March 2018.
Both my children attend the nursery. My daughter has been there 2 years and my son started in January. They both look forward to going and seem to have lots of fun when they are there. All the staff are happy to help and can he flexible. The past 6 weeks my daughter has had a broken leg and the staff have been happy to carry her around to each activity.
My daughter especially loves her manager. When my daughter had an operation back in September 2016, she came to the house to visit her. My daughter was in a full hip spica cast for hip dysplasia and the nursery was happy for her to attend in plaster from the waist down. The manager also attended their Christening last year the children really do love her.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by J R (Mother of Child) on Tuesday 6 February 2018. Relates to January 2018.
Just lovely - staff are nice and my son loves them. He is learning so much and loves going. Food always looks good too!
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by R A (Mother of Child) on Friday 20 October 2017. Relates to October 2017.
Our son seems to enjoy his time at nursery. He has settled well and has a good rapport with the staff and other children in his room. He does seem to have accidents frequently and there have been a number of occasions where staff have been able to fully explain these. I appreciate there are many children to look after but this is an area of concern. In addition, I have concerns about the role of staff turnover and quality of communication between staff and between the nursery and families. For example, we were only informed at the last minute when our son's key worker was changed and she failed to pass on vital information about his routines, likes and dislikes which led him to be unsettled and struggle with his naps. Also, there are frequent obvious spelling mistakes (like parts of words missing) from the weekly newsletter.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Likely
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Review submitted from a Website Submission by Alex S (Father of Child) on Wednesday 20 September 2017. Relates to September 2017.
This is an update on my previous review about Tiny Toes Nursery in Hemel Hempstead. After contacting the management regarding the issues I highlighted previously, we had agreed that it was a one-off incident and it does not affect the general wellbeing of my daughter and steps have been taken to prevent such incidents to happen again. Overall, now that my daughter has started the nursery and spends at least 10 hours a week, she is more settled and engaged in the activities which take place at the nursery for her age group. She mixes well with the other children and the staff.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Likely
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Review submitted from a Postal Card by Anna S (Mother of Child) on Tuesday 18 July 2017. Relates to June 2017.
Great nursery, fantastic staff, always helpful and involved in kid's activities.
My two kids love the staff and are very happy to go there every day.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by Kelly C (Mother of Child) on Thursday 6 July 2017. Relates to June 2017.
Tiny Toes is a great nursery. My son has attended since he was 1 (now 3) and we have always been happy with his progress and happiness. There have been some recent management changes which have been very smooth and my son hasn't felt unsettled at any time.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Likely
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Review submitted from a Postal Card by Maria J (Mother of Child) on Friday 19 May 2017. Relates to April 2017.
Our son has been at Tiny Toes for 2 and half years. He is very happy, which in turn makes us happy. The staff are friendly and helpful and always ready to offer an idea if you have a problem.
We have been very lucky with our key worker, she has guided us through a couple of difficult situations with our son.
The nursery has a new manager, who seems to be bringing in some positive changes.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by Claire U (Mother of Child) on Thursday 18 May 2017. Relates to April 2017.
My son has been attending the nursery since he was 10months old (now over 2years) and he loves going. He has learnt so much and enjoys his time there.
His key workers have been great and it's lovely to see the bond they build with the children in their care.
Management has changed recently but this has not had a negative impact on his care or from what I can see the running of the nursery.
The chef is fantastic and the food he gets is first class and such a good variety, he always eats all his food.
A great nursery and I would recommend to anyone.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by Dominique S (Mother of Child) on Tuesday 9 May 2017. Relates to April 2017.
Friendly, welcoming staff that greet you and ask after you and your child's wellbeing.
Lots of fun activities planned and parents are told about them and what their child did.
Great feedback forms all nicely spoken through to you.
My child is only 19 months but chats about her buddy and key workers using their names fondly and is always happy to go with them.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by L C (Mother of Child) on Tuesday 9 May 2017. Relates to May 2017.
My daughter is very happy at Tiny Toes Nursery, she has a strong bond with her key workers and enjoys her time there. She has not been there very long but has settled in really well thanks to the efforts of her key workers.
Our family has been shown a huge amount of support from all the staff during a difficult personal time for which we are very grateful.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Louise G (Mother of Child) on Friday 5 May 2017. Relates to May 2017.
Staff are very friendly and helpful. There are lots of interesting activities for the children every day. The food is excellent and the cook has been brilliant in coping with my son's dairy intolerance.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Likely
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Review submitted from a Website Submission by Magda S (Mother of Child) on Friday 28 April 2017. Relates to April 2017.
My daughter has been attending Tiny Toes for over 2 years now and she loves it. She learns a lot, eats all her food and makes friends. I don't think we can expect much more from a nursery. There is always room for improvement, and I would like to see organic food on the menu for example, and maybe more variety. This is a very good nursery although I have nothing to compare it to as this is the only one my child ever attended but visited others and this one stood out.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Sarah W (Mother of Child) on Thursday 27 April 2017. Relates to April 2017.
Both my children have attended this nursery over the last five years and we have always found it to be very friendly and welcoming.
There is a low turnover of staff, and the children really form bonds with the carers here. My son currently attends and absolutely loves it, he always has lots of things to tell me about at the end of the day. He eats really well and the meals offer lots of variety. The carers here are a real credit.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Laura B (Mother of Child) on Wednesday 26 April 2017. Relates to April 2017.
My child has learnt so much in the 19 months he's been here, we love it and have already recommended it to someone who's child starts this month. I also like the different foods he gets to try and enjoy every day, the activities are enjoyable for him and he learns too.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Sarah C (Mother of Child) on Wednesday 26 April 2017. Relates to April 2017.
Great nursery, lovely team, extremely supportive of all areas. Very loving and caring team. I feel very happy leaving my little girl there. She isn't too confident and they have really helped her to build her confidence and are great with any issue and can offer help and support.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Susan J (Mother of Child) on Wednesday 26 April 2017. Relates to April 2017.
My son has been at Tiny Toes for 2.5 years (since he was 1) and is very settled there. He's always happy when I drop him off in the morning and goes straight to play with his friends. When I collect him in the evening I get information from the staff on what he's been doing.
The food is excellent (breakfast, lunch and afternoon snack), all made on site by the chef and my son eats really well.
The staff are lovely, very friendly and always supportive. His key worker is fantastic and has a great relationship with my son.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Sangita P (Mother of Child) on Wednesday 26 April 2017. Relates to February 2017.
My child has been attending this nursery for over 3 years. In general he is happy there, however, there are a couple of staff members who clearly do not understand the needs of children in the age group 3-5.
We are very happy with his direct carers ie his key worker and buddy. He has become a confident and cheeky little boy.
I believe more needs to be done with the children approaching reception in September, so from January onwards as these children need to be ready for school but are not stimulated enough to keep them interested and so boredom sets in.
The chef there is fantastic and cooks some lovely meals - my son will eat things at nursery but not at home!
She has also been great with my son when he has been upset and helped him get through the day.
Overall a good nursery.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Likely
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Review submitted from a Website Submission by Jo H (Mother of Child) on Wednesday 26 April 2017. Relates to April 2017.
My daughter has attended the nursery since she was 13 months (now 2 years old) and she has always enjoyed her days in the baby room. She adores her keyworker, appears to thrive in the environment and enjoys all the activities provided.
Our key worker is exceptional at communicating with us, I am always well informed about what my daughter has done during the day and shares lovely examples of funny things she has done or milestones she has reached.
Our key worker was very responsive to working with us to ensure our daughter got the necessary naps she needed when it was clear she was struggling to cope with a full day with too little sleep. My daughter eats all of her meals, I am sure this is a reflection on the great menu provided.
The only areas for improvement I can see is that the baby sleep room is not ideally situated to ensure uninterrupted naps, the garden is small and very sloped and parents should be encouraged to linger longer to look at all the wonderful wall displays.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by Jenny N (Mother of Child) on Thursday 1 December 2016. Relates to November 2016.
Both of our boys have attended Tine Toes Nursery from 10 months old through to when they start school (my youngest is still here). We have always been so pleased with the standard of care, the activities they have done and the food provided. All of the staff are so friendly and make the effort to really get to know the children and their families.
I would definitely recommend Tiny Toes to anyone who asked!
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Sandra C (Grandmother of Child) on Thursday 17 November 2016. Relates to September 2016.
I think this is a lovely nursery school. The staff are so friendly, I enjoy my chats with them on a daily visit, from the lovely chef to all of the staff. My granddaughter likes the meals and has tried some new ingredients. She loves going in and getting her little stickers when she helped tidy up or help the younger children. She loves story time. It's nice when you go in and there's always a teacher there to tell you what they have done that day because she can never remember. It's very nice in the summer that they can get out to play. Even if it's cold they are wrapped up warm and get out for a bit of fresh air. Nice to see all their artwork come home when collected. lol.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Postal Card by Victoria H (Mother of Child) on Monday 17 October 2016. Relates to August 2016.
My son has just left Tiny Toes Nursery to start reception, he really enjoyed his time here. He speaks very highly of the staff - they helped him prepare for the transition to school and his confidence has grown so much. My daughter is at Tiny Toes Nursery and is in the baby room, she is always happy to go to nursery and is very comfortable with staff.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Alexandra B (Mother of Child) on Sunday 28 February 2016. Relates to February 2016.
We would highly recommend Tiny Toes as staff are very friendly, professional and supportive. Our son is very happy and feels very safe at Tiny Toes. He has been there a year note and he has learnt and developed so much from when he first joined and we are thrilled.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Louise A (Mother of Child) on Thursday 25 February 2016. Relates to February 2016.
Absolutely fantastic nursery. My son has been then for over 3.5 years and from day one we have been welcome as a family. Our son has thrived in this environment, hitting major milestones ahead of target and his every need has been catered for from his manners to his behaviour to his food allergy. We're delighted we chose Tiny Toes as our son's foundation in education and life in general.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Gemma C (Mother of Child) on Tuesday 26 January 2016. Relates to January 2016.
My son has been going to Tiny Toes since he was six months old. He is now 2 1/2. All of the staff are enthusiastic, encouraging, patient and kind. My son loves all of them. When I leave him I know he is going to have lots of fun and sometimes doesn't want to come home. We are extremely happy with all the things he has been learning. There is always a variety of different things for him to do.
We have recently been potty training him and he now goes to the big toilet by himself. He loves that he has a toilet he can sit on all by himself. We couldn't have succeeded at home without the help of the Tiny Toes staff.
Leaving my son for the first time was heartbreaking but the staff made it much easier and I know he is always well cared for. I would recommend Tiny Toes to everyone.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Anna (Mother of Child) on Friday 22 January 2016. Relates to January 2016.
A well run nursery with friendly and caring staff, who all know our son (even if not his named key person). Food is good and cooked on site, there are varied and engaging activities, and we've seen our son come on through his time at the nursery. The outside space isn't huge - but the team make good use of what they have and their physical room too, and the children seem interested and happy.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Judit C (Mother of Child) on Monday 18 January 2016. Relates to January 2016.
It is a great nursery, the staff are dedicated and knowledgeable. The children are well cared. Their meals are very healthy and various. Communication with parents are great. Only can recommend. The children are supported in their learning.
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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Review submitted from a Website Submission by Rachel C (Mother of Child) on Monday 18 January 2016. Relates to January 2016.
My son has been attending Tiny Toes for well over a year and I could not be happier with the way he has settled or the care he gets at the nursery. Choosing Tiny Toes has made going back to work much easier for me and they never complain when I call to check whether he is ok. The manager helps with any of the usual toddler issues and works with the parents to ensure my son is happy and at the same time so am I.
There is a reason there is a waiting list for some days despite being in a small village!
I visited many nurseries before deciding on Tiny Toes and I am so glad I did!!
How likely would you be to recommend Bright Horizons Leverstock Green Day Nursery and Preschool? Extremely Likely
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March 2018
Recipient: Bright Horizons Family Solutions
Date: Thursday 01 Mar 2018
Recipient: Bright Horizons Family Solutions
Date: Wednesday 01 Mar 2017
April 2016
Recipient: Bright Horizons Family Solutions
Date: Tuesday 19 Apr 2016
Job Title: Nursery Manager
Joined: 2017
Description:
I have over 20 years experience working with children.
My experience is varied and includes working as a private Nanny, within nurseries, a preschool, a school and running my own home based childcare setting.
I proudly joined the Bright Horizons Family in December 2017.
I have been described by my fellow childcare colleagues as passionate, dedicated and committed to the needs of children and their families.
I like to consider myself as having a creative and democratic managerial style.
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