Bright Horizons Twickenham West Day Nursery and Preschool

270 Staines Road, Twickenham TW2 5AR

Bright Horizons Twickenham West Day Nursery and Preschool, Twickenham, London
Bright Horizons Twickenham West Day Nursery and Preschool, Twickenham, London
Bright Horizons Twickenham West Day Nursery and Preschool, Twickenham, London

Teddies Twickenham West Nursery and Preschool, part of the Bright Horizons portfolio passionately strive to create a relaxed home-from-home environment.

The nursery has a long-standing staff team where each staff member brings their own unique character and qualities helping to create their very own family.

Children are well prepared to transition to school with the unique Ready for School Programme including: Growing Readers, Writers and Mathematicians programmes.

All meals are carefully planned in consultation with professional nutritionists and give children opportunities to experience different foods and develop healthy eating patterns.

The nursery provides an array of extracurricular activities including: Theatre Bugs, Sport 4 Kids and Stretch and Grow that are all included in the fees.

Group: Bright Horizons Family Solutions

Person in charge: Claire Muttitt (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 57

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0745-1800

When Closed: Bank Holidays & Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Bright Horizons Twickenham West Day Nursery and Preschool has a Review Score of 8.8 (8.774)

The Review Score of 8.8 (maximum of 10) for Bright Horizons Twickenham West Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Twickenham West Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.673 for Bright Horizons Twickenham West Day Nursery and Preschool is calculated as follows: ( (108 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 156 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.101 Points relating to the number of positive Reviews for Bright Horizons Twickenham West Day Nursery and Preschool is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 4 Reviews ÷ 11.4 Target = 0.351

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Twickenham West Day Nursery and Preschool?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Twickenham West Day Nursery and Preschool

  • Mother of Child
    13

Couldn't be happier. My son has been looked after since 11 months old by amazing staff. They are patient and kind to him (and me!) and managed each class change and staff change with utmost sensitivity.
Very happy choice of nursery!!
10/10!

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I am very pleased with my daughter's progress in her learning and development since she began at the nursery.

She is very happy at the nursery and enjoys herself. She always enjoys telling everyone at home about how much fun she has had in pre-school.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My daughter loves coming to nursery here. She loves the staff and other children. I know she is cared for very much and I can drop her and go to work with peace of mind that she is in such capable hands. Very happy with Teddies.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

Very professional.
Kind and caring.
Mentally stimulating for my child.
Awesome staff.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Both my children attended Teddies and I would highly recommend the nursery.

The management team is excellent and both my children left there ready for their entry into primary school.

The care from the baby room through to pre-school was of a very high standard and was consistent for the majority of their attendance there.

All queries were answered promptly and thoroughly.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My eldest son has attended this nursery since May 2015 and is leaving in August 2016 before he starts school in September. Teddies Twickenham West was the only nursery I viewed where I felt completely at ease straight away with the prospect of entrusting my son in their care. It has a lovely atmosphere and all of the staff are obviously passionate and involved in their roles and really care about the children, who always seem happy and relaxed in their surroundings. As a mother I think childcare is such an important role and it's clear that the staff here are genuinely invested in it. During his time here my son has grown in confidence and has made lovely friends, he is always learning in a fun and creative way and really enjoys his time here. I have recommended the nursery to a number of friends and have registered my youngest son to attend from April 2017 because I don't feel the need to look for a place anywhere else. I am completely happy with the care and experience here.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son has been going to Teddies since he was 1 and is soon to leave to go to school preschool. He'll be sad to leave. The staff have been amazing since he started there. I have found everyone extremely friendly, kind and very professional and would not hesitate to recommend the nursery. For my son it has been a little home from home and he has so much fun, always smiling and laughing when I pick him up. Thank you to all the girls for looking after my little one so well. He will miss you I know.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Just wanted to say what a lovely nursery you are. My daughter started with you in December last year and settled in amazingly, this was purely down to your staff and her surroundings. She speaks so fondly of all of the staff, and nursery nurses who I also find very warming every time I have been in contact with them.

Her speech and knowledge in everyday things has improved so much and I know this is down to you guys.

We are very busy in our day to day lives to stop and write positive things but I had to make time for this one as it’s so important to share that you make my daughter very happy and are so positively involved in her education.

Thank you

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My Son was at Teddies for about 3 months only but during that time he became a wonderful confident little boy, i was very apprehensive about leaving him at a nursery and looked at all the nurseries in the area. I chose teddies as the manager and her team were absolutely wonderful and made me feel so relaxed about him starting, they were very flexible and accommodating to my needs and my son, and I was really sorry to leave but we were re-locating, I have never found another nursery like it and wished i could have picked it up and taken it with me. Thank you to everyone.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Twickenham West is a great nursery! Staff are always friendly and have provided brilliant care and support for both my children. The outdoor facilities have really improved. It would be good if there could be more outside visits and visitors.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I'm so happy we chose this nursery above others in the area.
My child is safe and well cared for and staff always welcome my feedback/suggestions on his development. I've ended up with a confident, talkative 2/3 year old who has a room full of children shout his name when arrives each morning (think Cheers) and a house full of arts and crafts.
I hated returning to work but the Manager and her staff take away some of that guilt.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I am very happy to have chosen Teddies in September 2014 when we arrived in England - we started with my two boys, 4 and 2 years olds. Both of them after 2 weeks understood English and started talking English fluently. They were settled fine and felt comfortable and secured. This September also my daughter, 1 year old, started in the baby room and I am impressed of the improvement she has everyday. Great thank you to all the staff.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My little boy has been going to this nursery for just over 2 years, he loves it there, feels safe and secure and enjoys the variety of activities they do. The staff are attentive to the children's needs and appear to enjoy their jobs.

How likely would you be to recommend Bright Horizons Twickenham West Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Sunny

Sunny Dowlatshahi

Job Title: Nursery Manager

Joined: 2017

Description:

I have been working in childcare for 20 years managing various settings for the past 17 years. I took a break for few months to spend time with my family and joined Bright Horizons in January 2017 where I joined the lovely Teddies Twickenham West Nursery and Preschool.

I feel I have the best job in the world and very excited and proud to be working with a team of professionals at Teddies Twickenham West Nursery and Preschool.

I strongly believe we should provide a home from home environment to help every child to feel happy and secure when they are with us in the nursery.

Rachel

Rachel Bryant

Job Title: Deputy Manager

Description:

I started working in childcare in 2001; my second daughter's first full day in reception class, it was the beginning of a new chapter in both our lives.
When I joined Smileys, which was a client nursery situated on the MOD base in Feltham, it was still part of the Kinderquest nursery group before becoming part of BHFS in 2002.

I started out as a nursery assistant and began my NVQ level 3 in Childcare and Education. I held many positions at Smileys before I moved on to Teddies Brentford.
I started at Teddies in Brentford as Head of Unit of Preschool; the team there lead by Alison and Claire made me feel so welcomed. Alison suggested I applied for the Deputy Manager (maternity cover) position here. I started working at Teddies Twickenham West this year and I am very much working with the Nursery Manager to provide the best care and education that every child deserves.

“I feel passionately strive to create a relaxed home from home environment here at the nursery. The children are given the time and space to be able to explore, create and learn at their own pace.

Each staff member brings their own unique character and qualities into the nursery and we believe that this is what helps create our happy family. The children all have their own personality and we encourage this to develop as they progress through the nursery.”