Bright Horizons Teddies Twickenham Day Nursery and Preschool

3 March Road, Twickenham TW1 1BW

Bright Horizons Teddies Twickenham Day Nursery and Preschool, Twickenham, London
Bright Horizons Teddies Twickenham Day Nursery and Preschool, Twickenham, London
Bright Horizons Teddies Twickenham Day Nursery and Preschool, Twickenham, London

Twickenham Nursery and Preschool is located close to Twickenham train station which has direct links to London Waterloo, as well as to a local park which the children regularly visit to feed the ducks and enjoy the outdoors.

The nursery's dedicated, cosy baby area includes a separate sleep area and milk kitchen. The nursery provides nappies and formula milk. The area for children over two-years-old has three very light and airy rooms to explore in which have direct access to an attractive, enclosed garden.

A team of dedicated childcare professionals put great emphasis on learning through play and inspiring children to discover, explore and grow.

Group: Bright Horizons Family Solutions

Person in charge: Sandra Peacock (Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 13

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 44

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays, Christmas & New Year

Fees Guide: Pay as you go child care available – call now for further information

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Bright Horizons Teddies Twickenham Day Nursery and Preschool has a Review Score of 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for Bright Horizons Teddies Twickenham Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Teddies Twickenham Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Bright Horizons Teddies Twickenham Day Nursery and Preschool is calculated as follows: ( (103 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Teddies Twickenham Day Nursery and Preschool is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Teddies Twickenham Day Nursery and Preschool

  • Mother of Child
    11
  • Father of Child
    2

At moment we visit nursery when looking for a full-time place for our little boy we felt confident in the staff straightway and we had no doubt that he would settle ok there. The extra time offered during settling helped me as a mum (with no family around) to feel he was in great hands since then he developed a lot his social skills and motor skills too. Everyone at Teddies is super nice and friendly, our boy starts the day normally saying everyone’s name at nursery including his little mates so I take it as he is happy and made very good friends. I needed some help with nappy rashes and phew other little things where the girls supported me 100% giving me really valuable advice. They have an awesome team over there. We have some feedback meetings to discussing his development which gives a bit more assurance that we going in the right way (as 1st time parents too!!)

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The staff at Teddies Twickenham Day Nursery are very kind and friendly. Our son loves walking in every morning to friendly hellos and cuddles and they make us feel very welcome as well.
They do a huge range of activities and the staff are great at telling us what they’ve been up to every day and getting the children to talk about their experiences. We often get to bring home arts and crafts and treats they’ve made!
Our son loves Teddies and often doesn’t want to leave when we go to pick him up which must be a good sign!

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My toddler attends 2 mornings per week. The staff are attentive, very thorough and care about my son's well being, happiness and development. The staff were brilliant during the settling process and his key carer is wonderful with him. Furthermore, with being an expat mum and not having family around, I really appreciate that the team are kind and supportive towards me too. Whether it's just a, "hello, how are you?", their friendliness always gives me a boost. Lastly, the staff are quite obviously a strong team who work well together and take pride in the nursery and the care they provide.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

This is a wonderful nursery our son has been very happy here and has made loads of friends. The staff are amazing and helpful, and the children all seem really happy there. My son attends 3 full days a week and there is always plenty for him to do. Since the refurbishment of the nursery the space is a lot brighter and cleaner, we will be sad to leave when he starts school in September.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I am really impressed with Twickenham Nursery and Preschool. We always receive a warm welcome when we arrive in nursery and the staff team is very positive, caring and honest. Our 18 month old daughter often sings us songs from nursery and acting out happy nursery routines with her toys.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We have been with Teddies for 5 years, our oldest was there for 3 years before he went to reception and our second child has been there for 2.5 years.
We have always found the staff very warm and caring with the children and felt very happy and comfortable leaving them there. We would definitely recommend this nursery.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Good

Our son has been at Teddies for almost 2 years and we are very happy with the care he receives. He is loves going to nursery, he has made lots of friends and he adores his key worker and the other staff members. They are very supportive of him and his development and his confidence has hugely improved since starting. We will be sending our daughter there shortly and have no doubt she will love it too.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

A great nursery, filled with wonderful, dedicated people. A caring, happy place where the children are put first. A real asset to the community. I would have no hesitation in recommending it to others.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Following a brief period of instability, the nursery is back to its best and is a real home from home for my daughter. The staff at Teddies Twickenham are wonderful and go above and beyond to provide the children with a stable, nurturing and caring environment.

The children thrive with the fun learning activities and I like that there is a real strong focus on social development too. It is a delight to see the friendships develop and watch the children flourish together.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has now been at Teddies for over 2 years, and before him, my daughter was there for 3 years until she started in Reception. Teddies is a lovely nursery and I'm very happy leaving my son there knowing how much the staff care and look after him. The team there are very established and I can't recommend them highly enough.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Unfortunately we are moving to another area so are having to take our daughter out of the Twickenham nursery, however we have been so impressed we have been lucky enough to get her into a new local nursery to us with the same company. I couldn't recommend this nursery enough, all the staff are friendly and welcoming and since our daughter has been there she has developed and grown with so much confidence.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My two year old son has been going to Teddies full time since September 2015. This was the first time he was in full time care (I started a new job) so very nerve-wrecking for me. My husband and I love the nursery. We have experienced a lot of support - the staff are very helpful and friendly. They send out information all the time via email so we feel the communication is very good. We both have a good feeling leaving him at Teddies when we are at work. His key worker is a star. My son adores her.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Marketa Cardon, Mrkg at Bright Horizons Teddies Twickenham Day Nursery and Preschool responded to this review on 19 Jan 2016:

Thank you for your review. By giving us your feedback, you are helping us to understand what we do well and how we can provide the highest level of care to our children and families.

Our daughter has been at the nursery since she was 6 months old (now 2.5) and we have always been extremely happy with the professionalism and level of care from the staff. The team are collaborative and always willing to discuss individual needs or issues as and when they arise. More importantly, our daughter is always happy going to nursery, learning new things every day and having lots of fun.

How likely would you be to recommend Bright Horizons Teddies Twickenham Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Nikki

Nikki Hawker

Job Title: Deputy Manager

Joined: 2013

Description:

Nikki has been working in childcare for well over ten years and started off as nursery assistants, working her way up to be where they are today.

“We really strive to create a relaxed home from home feel here at nursery. The children are given the time and space to be able to explore, create and learn at their own pace. We are solely responsible for recruitment within the nursery and we spent a great deal of time finding what we think is the perfect team. Each staff member brings their own unique character and qualities into the nursery and we believe that this is what helps create our happy family. All of the staff here have a natural empathy with children and this is what drives our practice forward. The children all have their own personality and we encourage this to develop as they progress through the nursery. We can assure you that if your child attends Teddies Twickenham then they will be cared for and loved as if they were our own.”

If you would like to arrange a time to come and have a chat with us and discuss your individual child’s needs then please do not hesitate to contact us here at the nursery.

Sandra

Sandra Peacock

Job Title: Nursery Manager

Joined: 1998

Description:

I gained my NNEB in 1998, I have been at Twickenham since February 2015, I am currently covering maternity leave but have been working within Bright Horizons for many years. I thoroughly enjoy working in a nursery environment and feel passionate about providing a high quality of care and education for the children.