Group: Jancett Group of Day Nurseries
Local Authority / Social Services: London Borough of Sutton Council
Number of Staff: 12
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 50
Age Range: from 0 years 3 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1830
When Closed: Bank Holidays
The Review Score of 9 (maximum of 10) for Startel Day Nursery & Baby Unit is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Startel Day Nursery & Baby Unit in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.483 for Startel Day Nursery & Baby Unit is calculated as follows: ( (32 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 60 Ratings = 4.483
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.5 Points relating to the number of positive Reviews for Startel Day Nursery & Baby Unit is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Startel Day Nursery & Baby Unit has a Review Score of 9 (8.983)
Review submitted from a Postal Card by Patricia S (Mother of Child) on Thursday 8 February 2018. Relates to January 2018.
Startel is a fantastic nursery. From the day that my daughter started, they (all the staff and management) have been supportive, engaging and friendly, always with a smile. The environment is safe and friendly, my daughter is so happy to go there and she is there 11 hours per day, that she even requests to go to nursery on the weekends. We would not even think of any better place for our daughter.
How likely would you be to recommend Startel Day Nursery & Baby Unit? Extremely Likely
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Review submitted from a Postal Card by K M (Mother of Child) on Monday 26 June 2017. Relates to June 2017.
This is an outstanding nursery. The staff are very helpful, the interaction they have with each child is outstanding. The staff cater to each child's needs and developed as an individual. Staff are friendly, polite and interact with parents.
How likely would you be to recommend Startel Day Nursery & Baby Unit? Extremely Likely
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Review submitted from a Postal Card by T B (Mother of Child) on Tuesday 13 June 2017. Relates to June 2017.
Good, caring environment with an excellent variety of activities.
The music, sport and dance activities are particularly good.
Good range of food and meals.
Great value for money and excellent opening times.
Good size of outside space and a variety of equipment.
Staff feed back to parents at pick up and parents morning could do with improvement.
How likely would you be to recommend Startel Day Nursery & Baby Unit? Extremely Likely
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Review submitted from a Postal Card by H E (Mother of Child) on Thursday 8 June 2017. Relates to June 2017.
Our son has been going to Startel since he was 10months old. He took a long time to settle and also had ongoing medical issues.
Staff have been excellent since day one, despite carers changing and moving rooms etc... the same dedicated care and attention were given to ensure he and us as parents felt totally comfortable that he was being taken care of like he would be at home.
We have never had any complaints over the past 4 years and we will miss everyone once he goes to school.
How likely would you be to recommend Startel Day Nursery & Baby Unit? Extremely Likely
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Learning
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Review submitted from a Website Submission by KP (Mother of Child) on Sunday 4 June 2017. Relates to June 2017.
Excellent, well-thought food menu with many options.
Amazing gardens that are kept clean and updated all the time.
Great, happy staff that are keen to help.
Well prepared and thorough reviews of your child.
Great sharing schemes, ideas, crafts for parents to do with their children.
Onsite music lady and sports coach for extra activities.
Overall I am delighted with this kind, well presented nursery and it's amazing staff
How likely would you be to recommend Startel Day Nursery & Baby Unit? Extremely Likely
Overall Standard
Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
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