Bright Horizons Northwick Park Day Nursery and Preschool

Northwick Park Hospital, Watford Road, Harrow HA1 3UJ

Bright Horizons Northwick Park Day Nursery and Preschool in Harrow is located in the grounds of Northwick Park Hospital, close to Northwick Park tube station.

The established staff team is well qualified and experienced, providing children with a wide range of activities, including quiet story-time, role-play, creative activities and outdoor learning.

The bright, spacious, purpose-built nursery has two gardens for babies and toddlers and preschool allowing them to flourish and explore the natural environment. With reassuringly high standards of care and excellent facilities, the passionate team of childcare professionals (many multi-lingual) can provide the individual attention your child needs to feel happy and confident.

Extra-curricular activities: Spanish, piano, Tiny Mites, Gymboree and IT classes.

Group: Bright Horizons Family Solutions

Person in charge: Gosia Nowocinska (Manager)

Local Authority / Social Services: London Borough of Brent Council

Number of Staff: 31

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 140

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0715-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.2 (maximum of 10) for Bright Horizons Northwick Park Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Northwick Park Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.461 for Bright Horizons Northwick Park Day Nursery and Preschool is calculated as follows: ( (200 Excellents x 5) + (161 Goods x 4) + (23 Satisfactorys x 3) ) ÷ 384 Ratings = 4.461

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Bright Horizons Northwick Park Day Nursery and Preschool is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 28 positive Reviews (140 registered maximum number of service users ÷ 5). 21 Reviews ÷ 28 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Bright Horizons Northwick Park Day Nursery and Preschool has a Review Score of 9.2 (9.211)

Average Ratings

  • Excellent
    15
  • Good
    17
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Northwick Park Day Nursery and Preschool?

  • Extremely LIKELY
    22
  • Likely
    10
  • Don't know
    0
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    0
  • Unlikely
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  • Extremely UNLIKELY
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Reviewer Connection to Bright Horizons Northwick Park Day Nursery and Preschool

  • Mother of Child
    25
  • Father of Child
    7

My daughter was 13 months old when she joined Bright Horizons. She has developed in so many ways. The nursery itself is a fun and truly a bright environment. My daughter loved almost all her key persons, one in particular, and all the teachers are very approachable for all the parents.

Among all the activities my daughter loves story time and singing. I regularly hear about stories at nursery and she is always singing.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Bright Horizons Northwick Park Day Nursery and Preschool is a well-established brand, providing high quality, safe environment for my child. They are organised, efficient, staff are always friendly and approachable and my son absolutely loves going there - seeing his friends and teacher.
He joined when he was 1, in the baby room and is now 2.5 years and has gone through babies, toddlers and lower school. All areas have provided fun, but structured learning and play for him and have been flexible with his needs and routine.
I would definitely be sending my second child there! Any issues have been dealt with promptly and professionally, hence demonstrating their high standard of care.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

A friendly, caring nursery set in a great location away from the main roads with lots of space for the kids. Staff are great I feel happy leaving my child in their excellent and expert care. The food is very good, they eat better than I do, the menu is varied and nutritious could not recommend enough.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

The staff at Northwick Park Day Nursery are very attentive and caring and friendly. Our daughter relates to them very easily especially her key person. There are good facilities at the nursery and plenty of opportunities for extra curricular activities.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

We feel this is a great place, as my child has developed herself. The staff are excellent and they help her by motivating her on the days she is here.
I would recommend Northwick Park to all parents.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

* Opening and closing times are very inconvenient
* Fee is a bit high
* Staff are very friendly and always smiling. Each day very welcoming to parents and also to children
* Management does listen to the needs of your child on a regular basis and I believe they do their best to follow parents instructions. On some occasions, it has been not complied. The reasons could be shortness of staff or may be due to work is forgotten but still a good response

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Northwick Park Day Nursery and Preschool responded to this review on 20 Feb 2018:

Thank you for taking the time to submit your review, we appreciate all feedback. To confirm the nursery is open from 7.15am to 6.00pm, if you are struggling with these times please do speak to the Manager. Thank you for your kind comments.

Regards

Both my children attend this nursery. My son has been here for two and a half years and my daughter two months.
Both my children are thriving. It is so reassuring to know they are being well looked after while I am at work. The nursery has also taught my son a lot of skills, toilet training, eating with a knife and fork, counting and the alphabet.
He appears to be ahead of his peers that don't attend nursery.
The nursery has a lovely family feel and I would have no hesitation in recommending it.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

Our daughter thoroughly enjoys the nursery. It is so easy to see from her behaviour. She knows all the staff, including management and administrative staff and even some that work in the other building and they know her all by name. There is a very positive atmosphere in the nursery throughout. Our daughter loves the gardens and is very active in play, clearly supported by the staff.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

I have 3 kids in the nursery, the oldest starting almost four years ago. All have started when they were 6 months old. The other two are 2 years old and 11 months. They have all had consistent excellent care. Staff are friendly, flexible and very attentive to our needs and requirements. They have been great at helping the kids develop in various ways and have often gone above the call of duty, e.g. if they have been unwell, or just to help that bit extra.

Whether it is management or room staff, all are extremely approachable. Couldn't ask for a better team!

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My son attends Northwick Park and has loved it.
It has been a home from home experience.
His key workers were like second parents and took care of him the way other family members would have.
This has meant the world to us.
Putting your child in daycare is a daunting experience and the Northwick Park team put our minds at ease.
My son loved his nursery, the amazing toys and lovely garden and would often want to stay longer.
We had a wonderful experience at Northwick Park.
Thank you so much.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My child has been attending this nursery for over 3 years. It's been challenging as he didn't settle at first but the staff made his transition very simple and put in a lot of effort to ensure his needs were met. I can't thank them enough for their hard work with my boy. He's settled well and he is very happy now.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.1 out of 5

The nursery has improved since the manageress took over. We are very happy that our opinions and suggestions were implemented. Our son is very happy here. Staff are lovely and caring.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

Staff are very friendly and welcoming. The management very helpful and willing to make changes. The nursery has a big garden and rooms are well looked after. My son always comes back with some homework to do.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.1 out of 5

The teachers at the nursery are lovely and my son loves his teachers and classmates. The activities are really varied and he often talks about what he did during the day. There were issues of bullying by another child which I believe wasn't dealt with soon enough, however, once he left the nursery, we noticed an improvement.

Sometimes the nursery communication is to be desired. All the staff are lovely and make us feel welcome.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   3.9 out of 5

Our son started in the pre-school nursery in September 2016 full time. Really helpful staff from the very beginning, including management staff and the teachers.
He adapted very quickly to the friendly environment. Many activities and good outdoor play area meant that he did not miss home and us for the time he was in the nursery.
The quality of food served has a lot of variety and liked by our kid, so full marks on that.
Overall our child has grown a lot while in the nursery and it was perfect to prepare him for school.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

We as parents had a wonderful experience in this nursery. We have noticed that our child learned a lot more than we expected.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the nursery and staff. My child enjoys coming every day. The staff go out of their way and take on board any suggestions given.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My child has started with Northwick Park nursery within the last month. The overall result is good. Staff are friendly but the outside area could be made more creative.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

There has been times when I feel the nursery is a bit understaffed. But I hear they are recruiting and I've seen a couple of new faces at the nursery, so hopefully, this should resolve the understaffing issue.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

Excellent nursery, lovely staff.
Both of my children have flourished here.
Couldn't recommend it enough.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been here for 12 months and she has developed brilliantly. She is very social, interacts well with her peers and I am extremely pleased with her progress.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I'm really very happy with the care both of my children have had at this nursery. The outdoor space is fantastic. The staff always listen to your concerns or advice around your child's usual routine. The food is okay but plentiful so mine have always eaten something throughout the day with a big variety. I would thoroughly recommend this nursery to others.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

The staff in the nursery are very professional and are all very caring and my child has developed beyond my expectations. Although the Ofsted ratings have dropped my only concerns are about the communication and it appears to be short staffed at times.
In terms of communication, my only concern is that they often don't seem to pass messaged onto other staff.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   3.9 out of 5

We have a child who is almost 3 and another almost 1 who have both been at the nursery since they were 6 months old. They have a wonderful relationship with all the staff who are caring and attentive and take the time to note their individual needs and progress. They have also taken the time to make sure the siblings see each other during the day. They respond well and quickly to any queries or concerns we have. Our children genuinely enjoy attending nursery. They have developed various skills through their time at nursery with very little input from us. We're very pleased with our choice of nursery. A little less sugary food would be appreciated, although staff are good and try to avoid this for our kids!

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

- Overall good.
- My first child was in the nursery but part time - the key worker was not willing to push him with regards to writing so that was disappointing. Maybe because he was part time. I felt he was not focused on so much.
- My second child is in the same nursery - he enjoys it, staff are friendly, sometimes they are disorganised with lost items and following up lost stuff, but overall good.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

Marketa Cardon, Bright Horizons Team at Bright Horizons Northwick Park Day Nursery and Preschool responded to this review on 11 Oct 2016:

Thank you for your feedback. I would encourage you to speak to the Nursery Manager and her team. It's important you feel that you can openly express your views, as this will help us to quickly address any issues and to ensure that we are continually providing the high level of care.

My little boy has been at the nursery since he was 6 months old, he is nearly four now, he has been supported in his development and learning. The staff at the nursery are lovely, make you feel welcome. My son loves going to nursery, he has a great relationship with the staff members and is very confident when approaching them.

My son enjoys the food and eats well, four-week rolling menu is set out so you can keep an eye on what they are eating. Excellent hand over given when picking up my son. Would recommend this nursery!!

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

My son attends pre-school. He has two older siblings already at school. His attitude and behaviour are excellent. His teachers at the nursery follow a lesson plan. Recently, he came home and told me that there were 365 days in a year; the earth goes round the sun, the sun is very hot and made of gases, these gases are hydrogen and helium.
He has also been taught to write letters and is very confident and independent.
The nursery provides an excellent environment to prepare his education and social skills before primary school.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

Marketa Cardon, Bright Horizons Team at Bright Horizons Northwick Park Day Nursery and Preschool responded to this review on 11 Oct 2016:

Thank you very much for your review. We really value your feedback. Please can I encourage you to share your comments with the nursery team. It's important to us that any areas of concern are addressed and you’re totally happy with the high level of care we provide.

Staff very welcoming and friendly. always informing me of issues, which may occur. Good interaction with children, staff and families. The nursery provide good planning for activities for all ages.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

I have been using this nursery for 6 years now, my eldest son left last year for reception and he likes all the activities in the pre-school. During his time, I had come to know some of the staff and generally they are very caring and considerate to my family's circumstance. Now, my daughter is still in the toddler room, the learning activities was much better during my son's time (in a positive way), the staff are new but the learning journey of my daughter is very good.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

Staff go the extra mile for my child. He has some allergies and restrictions but the staff go out of their way to make him part of all meals and activities. Finding substitutes and giving extra care and time when he needed it. I'm so impressed with the care that I'm at ease knowing my child is looked after by Northwick Park Nursery.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

The nursery staff have always been very friendly and kind to my daughter. My daughter has formed a strong bond with her key worker which makes me feel reassured whenever I drop her off at the nursery. It would be good to see the staff undertake more arts and crafts activities with the children and to see their art work more regularly.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Likely

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Average Rating:   3.9 out of 5

Excellent nursery. Incredibly caring and loving staff. My daughter is very happy and has fun-filled days.

How likely would you be to recommend Bright Horizons Northwick Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

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