Bright Horizons Lee Park Day Nursery and Preschool

50 Old Road, London SE13 5SR

Bright Horizons Lee Park Nursery and Preschool offers high-quality childcare and education in the Lewisham borough, that is dedicated to providing a secure and healthy learning environment in support of the needs of local parents, in-line with Ofsted requirements. All staff are highly-trained and experienced in early years education.

The Bright Horizons portfolio has received a Gold Award from the Royal Society for the Prevention of Accidents (ROSPA) in April 2018.

The nursery has its own unique 'Ready for School' Enhancement which benefits children of all ages in the nursery.

Group: Bright Horizons Family Solutions

Person in charge: Natalie O'Leary (Nursery Manager)

Local Authority / Social Services: London Borough of Lewisham Council

Number of Staff: 20

Service Offered: Nursery School (Privately Owned), Open all year, Full Day Care

Total Places for Children: 48

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.5 (maximum of 10) for Bright Horizons Lee Park Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Lee Park Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.522 for Bright Horizons Lee Park Day Nursery and Preschool is calculated as follows: ( (229 Excellents x 5) + (125 Goods x 4) + (29 Satisfactorys x 3) ) ÷ 383 Ratings = 4.522

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Lee Park Day Nursery and Preschool is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 17 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Bright Horizons Lee Park Day Nursery and Preschool has a Review Score of 9.5 (9.522)

Average Ratings

  • Excellent
    17
  • Good
    14
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Lee Park Day Nursery and Preschool?

  • Extremely LIKELY
    27
  • Likely
    4
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    0
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Reviewer Connection to Bright Horizons Lee Park Day Nursery and Preschool

  • Mother of Child
    27
  • Father of Child
    5

A positive experience that I have had was last year in the preschool room. I was having a chat with the Room Leader about how my son was getting on. The Manager must have sensed that it was a delicate discussion that we were having because she allowed that member of staff to have a meeting with me there and then. We went to a private room to finish the conversation whilst the Manager covered the Room Leader. I don't if I ever said thank you, but I really appreciated the time and it meant a lot to me. Thank you.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

I have been to many nurseries, this one is by far the best. From the moment I brought my daughter here, it has always felt more like leaving her with family. All of the staff have always been so helpful. When I have had issues with my daughter's routine at home with things like sleeping and eating and behaviours. They always make time to share practices that may help. I have been so appreciative because I am a single mum of two and it has been challenging. This is a great nursery and the staff really make it that way. Thank you Lee Park Nursery for all you do.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We love this small nursery with a family-feel. Our little one is full-time and all the staff know him and he loves going. He's developed significantly since starting and certainly more than I would have been able to offer given the amount of thought going into daily development activities. His key person is brilliant and knows him inside out, giving him wonderful care all day. Staff always take time to listen and make sure care and support are given the way parents require for their little one. The only improvement I can see is maybe updating facilities a little and outside space - the latter is fine for London though.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

Bright Horizons has some plus points. The staff are generally very kind and care about the children. It is a safe place and a nice environment.
However, there are so many ways in which it could be an outstanding nursery. Lots of attention to detail is missing. The communication can be haphazard. It is vital to get this right when you are putting a young child in a new environment for the first time.
Despite planning the rota in advance, staff have seemed surprised to see us on some days.
There is room for improvement in leadership - just somebody checking in during the last half an hour before parents arrive that all log books are up to date, would be a good start.
And planning ahead on the menus - banana seems to be given as the main fruit and sweet potato the main vegetable.
Staff work hard and do their best in a challenging environment. It is a hard and valuable job. I get the impression that there are pressures on the staff rota and turnover which contribute to some of the issues highlighted.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Neither Unlikely or Likely

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Average Rating:   3.4 out of 5

Both my boys have attended Lee Park in the past 2 years. Although there are times when the staff turnover is frustrating especially when it directly impacts the child, I am particularly impressed with the levels of care in the baby room.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Likely

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Average Rating:   4.1 out of 5

The staff here have always been lovely and my son really enjoys Nursery. He’s developed so much in confidence and has obviously enjoyed learning all sorts of things, from French to sign language and using computers. Very happy to recommend.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are very caring and engaging with my child and have really helped them settle in and grow in confidence and learn. I would definitely recommend this nursery to other parents.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

My son seems really happy at nursery and the staff are all kind and caring. He has a good relationship with his keyworker but also knows and responds well to the other members of the team. I enjoy getting a review of his day when we collect him, although I'd love there to be an online hub we could access as parents!

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

This is one of the best nurseries I have had experience with. All staff members are polite and really do take care of the children. My son loves attending and is always taught something new every day. They are good at encouraging children in different areas and glad I have chosen here for my son to attend.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

We have been extremely pleased with Lee Park Day Nursery and Preschool. Our son was initially unsettled when he joined the baby room at 12months, but the kind, caring staff helped to reassure and support him (and us!) during this emotional phase. This greatly helped with my return to work, following maternity leave, as I knew he was in good hands. When the time came to move to the preschool room, he was again unsettled, but the staff were amazing and he very quickly bonded with his wonderful key worker who eased him through this transition period.
We can see evidence of growth and learning every week and he is clearly very happy spending time at nursery which is so reassuring.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

My son loves nursery which for me, is all I could ask for. Since joining last year, I have seen such improvement in his behaviour and interaction with his peers. His key worker is amazing and they have a lovely bond.
When I drop him off in the mornings, I feel confident that he is in the very best hands, couldn't ask for more. Thank you.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Very good, enjoyed seeing his learning journal and pictures at nursery. His care workers really take an interest in him which is very comforting. He loves it here and I can see why.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

We are new in London but as a mother of three kids, I have seen enough kindergartens in my life to say it's an excellent place to leave your child in.

Staff are amazing, they give you (parent) and each child personal treatment. Very kind, warm and care about the well-being and safety of the children.

Seem to be professional staff. The management team are very professional as well and always taking care and calling you while your child stays at home just to make sure everything is OK!

I feel very secure to leave my daughter (2.9 years) even though she is not speaking English - so that means a lot. Well done!

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

We have had a very positive experience using this nursery. Both my children attend. Staff are great and take great time and care when making the children settle in. Both my children enjoy attending. There always seem to be fun activities and we always get a good handover. I would definitely recommend the nursery.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

My son really enjoys attending nursery, in particular he loves French classes, singing and the opportunity to play outside whenever he wants. We find all the staff very friendly, caring and professional. We are really happy with all aspects of the nursery/pre-school.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

My overall experience has been good. My son just joined Lee Park Nursery. So far I'm very pleased and satisfied with the way my son's programme has been done. All activities are well planned, the emails that we receive weekly is also reassuring. My son's key worker is also excellent with my son. So at the moment, I'm very pleased with everything.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Lee Park Nursery and Preschool staff are very welcoming, caring and helpful. My daughter started in the preschool room in September and she really enjoys it. I know she is bonding with both staff and children and making some lovely relationships. I would recommend this nursery to people.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Lovely warm environment provided by great staff. His social skills have improved immensely at nursery, he enjoys every day.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son loves attending Lee Park Nursery. He runs off in the morning to find his friends (and his breakfast) and is usually pottering around 'helping' the staff when I collect him. The staff are fantastic with him - very caring and patient. He is always learning new things and showing us what he can do at home. He has also gained a lot of confidence whilst at the nursery.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

Both of my children have attended Lee Park over the last 4 and a half years. This nursery feels like part of my family. The staff are lovely, attentive and caring as well as being professional. My children have come along in leaps and bounds, from babes to pre-school. I would 100% recommend Lee Park to anyone! Thank you for everything.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Quality of care is excellent. The focus of the staff on the children in their care is outstanding and they always have time to talk even at busy times. Our son loves the place walking in of his own accord and never looking back to mum or dad on drop off....this says it all!

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

Lovely staff and atmosphere. My son settled very easily and enjoys himself there.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The key message is that my son is very happy going to nursery and that is the main thing. He seems to have a varied range of activities and seems to learn while he is there, The site itself is in a good location and there is a reasonable size area (for London) outside for the kids to play when the weather permits.

My only suggestion would be for improved communications with parents as it can be a little unclear but that is a minor issue compared to the kids being happy with where they are.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Likely

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Average Rating:   4.2 out of 5

All staff are extremely caring and supportive. My daughter enjoys her time at nursery and she is always happy to come.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

I have a 1-year-old who has been attending the nursery from the age of 6 months. He is very happy there. The staff take the time to really get to know the children. All the staff are very friendly and approachable. There is good consistency of staff so that the children get familiar with them. On days when my son is at the nursery I feel confident that he is being cared for. There seem to be a lot of different activities to keep the children entertained throughout the day. The staff make extra effort when the child is unwell or unhappy or for special occasions such as birthdays. This is one of the more expensive nurseries in the area but I believe that it is worth the extra money. The nursery provides everything including nappies, milk, bottles etc.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

All the staff at Lee Park are very pleasant, supportive and encouraging. My child has had an amazing 3+ years at Lee Park from baby room to preschool graduation. I am very happy with my child's progress and transitional support into school.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter was at Lee Park only for a short time. However, I was very impressed how the girls there welcomed her and got her settled into her daily routine very quickly. She continued to thrive and learnt a great deal through her key worker, who was excellent. The staff here are fantastic, kind, caring and fun. My only negative is that the premises could do with being a bit bigger, so more space for the kids to run around.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

My son started settling in sessions at the nursery in March 2016. The nursery offers a month of settling in and were flexible on dates and length of sessions which was helpful. Other nurseries only appear to offer a week so the extra time was helped to ensure my son feels comfortable and happy in the nursery before starting full time. The nursery manager and all the staff are very friendly and professional which helps put your mind at ease when leaving your child. My son is now attending full time and seems settled and content. He comes home happy and smiling which has to be a good sign.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.1 out of 5

I would highly recommend Lee Park Nursery and Preschool. My daughter has been going since 20115, she started her nursery from the baby room. She was happy to be here, all key workers and staff are lovely, friendly and very helpful. They helped her to adapt to this new environment in a short time. She is now in the toddler room, having a couple of very good friends. She had learnt painting, colours and numbers etc. My little princess would love to tell me what happened in the nursery and always happy to go to nursery.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Our child is very happy at Lee Park. Gets very excited about going. Seems to have very good relationships with the staff. Staff seem to like our child and care for him very well.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son has been with Lee Park Nursery since September 2015 and we couldn't be happier with the nursery & staff.
The staff are outstanding & have made not just our son welcome but myself & my husband happy to leave him with someone outside of family (as our only child it is not an easy thing to do) our son has a wonderful relationship with his key worker, I cannot praise her enough on all she has done for our son, it is very reassuring to see the wonderful bond that they have with each other and know that he is in safe hands. His key worker & the management have also offered help & support To myself & husband on our journey to to become adoptive parents and have gotten lots of resources to help our son adjust in his role as a big brother & have allowed him to spend some time in the baby room. The services that Lee Park offer are outstanding our son is happy & content as a parent that is lovely to see, he always asks is it his day to go to "big school" and hates missing nursery when it's half term.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My only child has attended Lee Park full time since she was 8/9 months old. She has always been extremely happy an nursery, she looks forward to attending and regularly talks about the staff and children. The staff are very caring and clearly take a genuine interest in all of the children in their care. I think that she has really benefited from being in rooms with children of different ages. The staff are very encouraging and are keen to share anecdotes about the children big or small in the morning or the end of the day which is very comforting for a working in parent. The nursery space is great in terms of size and the recent renovations to the garden are really lovely. The pre-school children are very lucky to have access to outside space all of the time. I will be very happy for my child to attend until she goes to school.

How likely would you be to recommend Bright Horizons Lee Park Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

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