The Co-operative Childcare London (Waterloo) Nursery

21 Frazier Street, Waterloo, London SE1 7BD

The Co-operative Childcare London (Waterloo) Nursery is a stimulating, safe and secure environment for your child and carers pride themselves on a warm and welcoming atmosphere. With two separate baby rooms for 0-1 year olds, and three spacious rooms for 1-2 year olds, 2-3 year olds and 3-5 year olds.
The nursery has two of its own safe and secure garden areas to the front and rear of the Nursery, where if you listen carefully, you can hear Big Ben chime.
All colleagues are qualified or working towards their qualifications and together they have over 100 years of experience in childcare. The Nursery Manager, Kim, has worked in childcare for over 20 years and there is a dedicated, loyal team of 18 colleagues who help children to have the best possible start in life in a brightly refurbished modern nursery setting.

Group: The Co-operative Childcare

Person in charge: Adaku Murambiwe (Nursery Manager)

Local Authority / Social Services: London Borough of Lambeth Council

Number of Staff: 18

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 64

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Overview

The Review Score of 9.5 (maximum of 10) for The Co-operative Childcare London (Waterloo) Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for The Co-operative Childcare London (Waterloo) Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.489 for The Co-operative Childcare London (Waterloo) Nursery is calculated as follows: ( (186 Excellents x 5) + (100 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 311 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Co-operative Childcare London (Waterloo) Nursery is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Co-operative Childcare London (Waterloo) Nursery has a Review Score of 9.5 (9.489)

Average Ratings

  • Excellent
    15
  • Good
    10
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Co-operative Childcare London (Waterloo) Nursery?

  • Extremely LIKELY
    19
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to The Co-operative Childcare London (Waterloo) Nursery

  • Mother of Child
    24
  • Father of Child
    2

My daughter loves this nursery. She goes every day and she wouldn't have any other way.

I think the facilities and the staff are brilliant. The staff especially are very caring and I always feel happy dropping her off, as I know she'll have a brilliant time.

She is an only child and the nursery has 100% helped improve her social skills and they have also really helped advance her writing, letters and numbers.

If I had one criticism, it would be that sometimes the staff can be a little traditional in their explanation of gender roles (i.e. what "girls" can do and what "boys" can do).

Overall I'd be happy to recommend this nursery to any parents, it's a really lovely and warm community.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.6 out of 5

I've had a brilliant experience with The Co-operative Childcare London (Waterloo). The staff are fantastic, very well trained, attentive and caring.
My little girl has grown very close to many of them. She has also learnt a great deal and became a confident, well-mannered child which does reflect in the nursery.
Recommend it highly.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   5 out of 5

We are very happy to stay in this nursery. All the staff are fantastic, I think the food as well (my son eats x2 everything )!! My son now wants to do everything alone. I recommend this nursery.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter is very happy at this nursery, she is well looked after and her personal needs are met. Her key person takes her time to bond with my daughter and to make sure that she is as comfortable as can be.
All the staff are lovely and welcoming. I feel happy and satisfied leaving my child in the care of the girls.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

A great safe, educational place to leave your child. Fresh food cooked each day and the staff are so delightful.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter attends Waterloo Cooperative and has been very happy there for the past 4 months. She really likes her key person and all the staff have been very caring towards her. The space in the room is a bit tight but they have a large garden and are out when the weather is nice. My daughter also always eats all her food even 2x there which she doesn't at home so the food must be good.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4.2 out of 5

I have found the staff and managers to always be positive and helpful. I have found the app very useful for keeping updated on my child's development and seeing what goes on during their time at the nursery.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.4 out of 5

I think this nursery is amazing.
Not only do they cook lovely food. They also provide nappies wipes and nappy rash cream. Always feedback on how the child has been up too and what they are. Each and every staff member are so respect and lovely.

As of tomorrow, they will be helping me potty train my son as I no longer want him in nappies.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.1 out of 5

They really helped my daughter to settle in, she feels really comfortable and has already made friends. I like that at the end of the day they personally tell me how her day was, what she’s been up to and what she’s eaten

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Whilst some key workers are good, some are not, and those that are not good are just awful.

I had to take my child out because she had over 15 accidents in 6 months, and 4 of them were biting from other children to a point where the skin was broken and was bleeding, should the management not take it further with other parents to resolve this barbaric behaviour?

When my child's nappy had glitter, I spoke to the carer and the response was 'oh she puts everything in her mouth', she made it sound very normal for babies or young children to be eating things like glitter, and my question is where was she when my baby was putting glitter in her mouth?

A number of other issues too, but overall, will not recommend.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Unlikely

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Average Rating:   2.3 out of 5

My son has been in The Co-operative in Waterloo part-time since he was 10 months old (he's 4 now). I've been really impressed with the care he has received. The staff and friendly and approachable. Information is communicated clearly daily about what has been going on with him, issues raised and dealt with quickly.

He comes home having learned a lot of new things all the time and has lots of friends he often talks about. I especially like that staff retention has been good and he has been able to really develop relationships with his key workers and room staff. The nursery is clean, safe and friendly.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Our son has been at this nursery since the end of October, yet we feel he's always been there. He settled in very quickly, due to the wonderful staff and fantastic organisational skills of the management. The office door is always open and we're greeted with a warm welcome before we even get to our son's room.

When we inform a member of staff about something, it is always passed on to other staff members - communication is a real strength at this nursery. From our experience, individual children's needs are always met. When our son was particularly tired one day (even though it wasn't quite nap time) , the staff could see he needed his nap and put him down. As soon as he woke, they went out of their way to make him a sandwich, as they were concerned he had missed lunch. His basic needs (I.e. sleep, food) are a priority to the staff at this nursery, even if it doesn't fit into their usual schedule.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff, a focused approach to play and learning. Working well with parents in the form of daily feedback. Fun days dressing up and a warm family-like atmosphere.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

My son loves coming to nursery. He has met lots of his friends at Waterloo nursery and enjoys playing with them in the garden, riding the bikes and exploring the indoor spaces. Staff always keep us posted about what our son did during the day and also gives excellent advice on child development and games we could play at home to help him develop skills.

We can strongly recommend this nursery.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter started here when she was 6 months old and I was so nervous about leaving my baby there as she was struggling to even sit up unaided, but the staff here were so lovely and supportive in helping me wean her, getting her to sit up and crawl, she really enjoyed being with so many different children and copying them. I think the menu they have could be a little more diverse, and try to include popular foods from around the world, but everything else is so perfect. Everyone from the managers to the cleaning staff really and truly want what is best for your child and are so welcoming and easy to talk to! It's also really nice to see a male manager as part of diversity as childcare is an industry led and formed by mainly women.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy with this nursery. Lot of activities, I have noticed my son's made a lot of progress since he started. He really bound with his key person. It feels like a family athmosphere I am happy to leave my son to. That was really the best choice, especially given the location and the price.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.7 out of 5

Our daughter has been attending the Waterloo Co-op nursery since August 2016 and we have been extremely happy with the care she has received there. In particular, we have found all of the staff (carers and support staff) to be very friendly and genuinely caring towards all or the children in their care. We feel that this is safe and stimulating environment where our daughter can flourish. A truly excellent nursery!

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I really like the nursery. The staff give lots of feedback about my child's day and there are lots of things to take home that my child has done. I feel like the staff listen to me as a parent and are willing to work with me in my child's interests and they will organise activities based on the interests of the children as a whole. My only wish is that sessions/hours could be a bit more flexible.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.3 out of 5

We are very happy about the nursery but more importantly the care given to our daughter. The staff are always great to her and us. Very professional with all the information on day sheets. Very kind and caring when she had been feeling unwell.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4.5 out of 5

Very professional and friendly environment, great for children to be happy, feel safe and to grow and learn. My child learned a lot in terms of numbers, alphabet, the time, etc and still asks to go back to nursery although she has started primary school!

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I am happy with the nursery's approach from the nursery. I am happy with the care being given to my daughter.
I am only concerned about keeping up with nursery fees such as non-direct debit fees.

I hope this can be reviewed as not all parents are able to pay by direct debit and I don't think we should be penalised.

I also stated Good and not Excellent because at times I have found that my emails are not responded to in a timely manner. I am still waiting on a reply to my second email about this month's invoice.

In addition, I have had my daughter's gloves lost a couple of times and I have had to buy a new pair each time. Imagine my little one not having gloves at end of day in this very cold weather.

Otherwise, the service is good and my daughter shows improvement.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4 out of 5

My son has been with the nursery since he was 13 months old, he settled in very quickly, transitioning from room to room with no problems at all. The staff care for the children as if they are their own and as a result, my son has thrived here and really enjoys his days. His keyworkers have consistently gone above and beyond and he had a great relationship with all staff and children there. The only slight negative point I have is that the food (quantity and quality) can be much improved and some day trips, or trips to a local park would be beneficial as the outside space although does the job, is a bit small. All in all, I would recommend this nursery to friends.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4.3 out of 5

My child spent 3 years in this nursery. Overall, I was very happy with the way the staff looked after my son. Particularly good was the pre-school room. My child was well prepared for school - he was thought patience, listening, basic reading and writing skills (e.g. to write his name, to read all the letters and main sounds etc.). They played a lot too and would spend a lot of time outdoor in a pretty little backyard garden.
In addition, the nursery had excellent working hours (when my child attended it from April 2013 until July 2016) - from 7:30am until 6:30pm.
I also appreciated the diversity of both the children attending the nursery and the staff. Diversity was proactively encouraged and celebrated in this nursery.
The only thing I wasn't particularly happy with was the menu which featured too many sugary deserts (cakes, puddings, custards every day) . However, the nursery accommodated my request that all deserts are replaced with yogurt or fruit for my son.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4.3 out of 5

Staff have been very patient with my son, who initially struggled with his new environment. I see improvements in his development and in particular in his speech, which has helped massively with his frustration and tantrums with not be able to communicate very well. He runs in, in the mornings with a big smile on his face and excited for his breakfast.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Likely

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Average Rating:   4.3 out of 5

My son attended the nursery from the age of 2 (approx early Mar 2014 - Aug 2016) till 4 and half yrs of age when he left to start reception school.
The location was fantastic for us. The staff were friendly. The hours from 07:30 am till 18:30 were fantastic especially if you are a commuter etc.

We were generally happy with the way our son was looked after.

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4 out of 5

Cannot recommend this nursery enough! Signing up was straight forward, and my son has settled in wonderfully! The staff are amazing with the children and the parents alike. I get feed back on my child daily and my son speaks fondly of the staff often! As an over protective parent, they instantly put me at ease and I know my child is more than well looked after whilst in the setting!

How likely would you be to recommend The Co-operative Childcare London (Waterloo) Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

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