Enchanted Forest Nursery, Thornliebank

8 Spiersbridge Way, Spiersbridge Business Park, Thornliebank, Glasgow G46 8NG

Group: Enchanted Forest Early Learning

Person in charge: Christine Shand (Manager)

Local Authority / Social Services: East Renfrewshire Council

Number of Staff: 22

Service Offered: Nursery School (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 103

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1900

When Closed: 1 week at Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Enchanted Forest Nursery, Thornliebank has a Review Score of 9 (9.025)

The Review Score of 9 (maximum of 10) for Enchanted Forest Nursery, Thornliebank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Enchanted Forest Nursery, Thornliebank in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.685 for Enchanted Forest Nursery, Thornliebank is calculated as follows: ( (123 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 168 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.34 Points relating to the number of positive Reviews for Enchanted Forest Nursery, Thornliebank is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 7 Reviews ÷ 20.6 Target = 0.340

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Enchanted Forest Nursery, Thornliebank?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Enchanted Forest Nursery, Thornliebank

  • Mother of Child
    14

My daughter started attending this nursery when she was 2 and has now been attending for 1 year. I visited many different nurseries in the area and read more reviews than I care to admit when making my decision. Mainly due to my own anxieties about leaving our most precious girl in another's care. The staff at Enchanted Forest Nursery have been, and continue to be exceptional and I now very much trust them to care for my daughter and to do what is best for her in my absence.
My daughter has blossomed and loves going to nursery almost as much as she loves certain members of staff. I would have no hesitation in recommending Enchanted Forest Nursery, Thornliebank to anyone.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 13 Feb 2017:

Thank you so much for taking the time to write such a heartfelt review, it means a lot to us and our staff will be delighted on reading it. We are pleased that your little girl is so settled and progressing with us. Thank you for the recognition of our team.

It is a fantastic and welcoming nursery led by a team of enthusiastic and caring people. My oldest daughter has attended since she was 9 months old and is now 3 - I instantly felt at ease leaving her in their care and she is now treated as part of the Enchanted Forest family. All the staff in the nursery know the kids by name which is lovely. I regularly recommend this nursery to friends.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 07 Feb 2017:

Thank you for taking the time to write a review and for being so complimentary of the services we provide. We are delighted that your daughter feels part of our family, this is our aim. Thank you for recommending us, we will pass on your feedback to our team.

My daughter loves going to nursery and the staff have gone above and beyond to help her. Staff are always welcoming in the morning and provide excellent feedback at pick up time. The nursery has good facilities and provides a spacious environment for kids to play and learn.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 07 Feb 2017:

Thank you for taking the time to review Enchanted Forest, this means a lot to our team. We are pleased that your daughter is happy and settled in our care. We will pass on your feedback to our team. Thank you

We are delighted with Enchanted Forest, Thornliebank. Our daughter is always playing contentedly and interacting with other children and staff when collected, happy and filled with smiles. She isn't so great in the mornings and dislikes being parted from whoever is dropping her off but the staff are brilliant with her, and us. They have even called me in the past to reassure me she has settled and is happy.
The report at the end of the day is great. Staff are always welcoming and chatty.
I would not hesitate to recommend this nursery to anyone (we joined on a recommendation and now have other friends sending their kids there on our recommendation).

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 08 Feb 2017:

Thank you for taking the time to write a review on Enchanted Forest, we are delighted that your daughter is progressing so well with us. It means a lot that you feel confident enough to recommend us to other parents, thank you for this. We will pass on your positive feedback to our team.

My daughter has been going to Enchanted Forest for almost 18 months. She loves her time at this nursery and this is evident every morning when I drop her off and she is happy to see the staff and happily wave me off without any fuss!

It is quite a large nursery, however, all members of staff know each and every child, even if that staff member isn't directly involved in the care of your child!

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 01 Feb 2017:

Thank you for taking the time to review Enchanted Forest, Thornliebank. We will pass on your feedback to our team who will be delighted to hear your comments. We pride ourselves in ensuring that all of our staff know our children and they will be delighted to have been recognised for this. Thank you

My son has been at this nursery for over 2 yrs now and I will be sending my daughter. I am so pleased I chose to send them there. The staff at the front desk are so approachable, reply to any queries straight away and sort any problems with no fuss. In his room, the four members of staff are all lovely! My son adores them and talks about them a lot at home. When he moved up from the baby room to the 2-3room, he went through a 5month spell of crying his eyes out when I left him. The girls really reassured me that he was happy once I left, encouraged me to observe through the window so I could see that he did, in fact, stop crying as soon as I left. They also suggested he was in a routine of this now and breaking the routine was the key. They were right!

I really do recommend it. The rooms, staff, garden space and most importantly the communication is outstanding. When they are reviewed by authorities they fully inform us of the positive and negative points and how they plan on improving.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 07 Feb 2017:

Thank you for taking the time to review Enchanted Forest and providing such detailed feedback, our team will be delighted with your feedback. We are pleased that your son is happy and settled in our care. It is important to us that you feel confident using our services and thank you for choosing to bring your daughter with us too.
Reassuring you as a parent is important to us, so your comments are valued. Thank you.

Fantastic nursery with amazing staff and management who interact well with my daughter and make her feel at ease to be there. They are very accommodating, friendly and approachable and I feel confident to leave her there while I am at work.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 07 Feb 2017:

Thank you for taking the time to review Enchanted Forest, our team will be delighted with your feedback. We are pleased that your daughter is happy and settled in our care. It is important to us that you feel confident using our services for your daughter. Thank you.

My partner and I are extremely pleased with the care that our daughter receives at Enchanted Forest. She is happy and loves the staff and surroundings. The changes and advances in our daughters development since joining the nursery have been amazing.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 08 Feb 2016:

Thank you for taking the time to provide us with feedback and we are pleased that your daughter has settled in well with us. We will pass on your comments to our team.

All of the staff at the nursery are very friendly and welcoming. I have 2 children at the nursery and the care they both receive is faultless. My youngest child has just started in the baby room and is quite unsettled when I leave in the morning which is understandable, the staff always go out their way to give him lots of cuddles and reassurance and they will give me an update on how he is doing during the day which is great. Any time I drop off either of my children the staff always come over to welcome the child which is lovely.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 04 Feb 2016:

Thank you for taking the time to provide us with feedback on Enchanted Forest Thornliebank and in particular for commenting on the performance of our staff, we will ensure we pass on your comments to our team.

Really caring staff who take a genuine interest in my child. They take the effort to know him, for example to implement home-based habits into his daily routine whilst he is at nursery. Having used a different private nursery for my older child, I know that this genuine interest is something that is rare. I hope they continue to excel.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 03 Feb 2016:

Thank you for taking the time to give feedback on Enchanted Forest Thornliebank. We provide our staff with high levels of training and it means alot that you have recognised their genuine interest for each child. We will pass on your feedback to our staff team.

We have now been using Enchanted Forest for 4 years now our 2nd child. Seen positive improvements since new manager last year - better communication+organisation. Excellent staff who really care about my child and their development and supportive of the decisions I make. Staff continue to be kind and take a great interest in my older son who is now in school.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 03 Feb 2016:

Thank you for taking the time to provide feedback on Enchanted Forest Thornliebank and for your positive comments about our staff team. We will pass on your review to our team.

My son has been at EFN Thornliebank now for one year. It's been the best decision we ever made. He has come on leaps and bounds since starting, and is so happy to go to nursery every day. He loves it, we love it! The staff really do care about the children, and as a parent that is key. They bend over backwards to get to know the whole family. They know exactly how each child ticks, what they like doing, eating and playing with. It's a fabulous place for little people to thrive!

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 18 Jan 2016:

Thank you for writing such positive feedback, we appreciate you taking the time to review and recommend Enchanted Forest Thornliebank. We will pass on your comments to your team

The staff at Enchanted Forrest Nursery are very welcoming and make both parent and child feel secure and happy. My daughter prefers to go to nursery and it is often difficult to get her to leave nursery in the evenings.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 18 Jan 2016:

Thank you for your very valued and worthwhile feedback, we will share this with our team. Thank you for recommending Enchanted Forest Thornliebank.

Brilliant nursery! My son has attended Enchanted Forest since he was 7 months old (now 3 and a half) and it has been a brilliant place for him. The staff are great and I have never had any worries about leaving my son in their care.

How likely would you be to recommend Enchanted Forest Nursery, Thornliebank? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Thornliebank responded to this review on 18 Jan 2016:

Thank you for taking the time to leave us such valuable feedback. We will ensure we share your comments with our staff team.

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