11 Kimberley Road, Bournemouth BH6 5EX
Owner: Joanne Lavelle
Person in charge: Charlotte Wakelin (Manager)
Local Authority / Social Services: Bournemouth Borough Council
Number of Staff: 10
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 30
Age Range: from 0 years 6 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1800
When Closed: Bank Holidays & 1 week at Christmas
The Review Score of 7.9 (maximum of 10) for Happy Hearts Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Happy Hearts Day Nursery in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Happy Hearts Day Nursery is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Happy Hearts Day Nursery is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Happy Hearts Day Nursery has a Review Score of 7.9 (7.917)
Review submitted from a Website Submission by Claire J (Mother of Child) on Thursday 22 March 2018. Relates to March 2018.
Happy Hearts is a lovely welcoming environment for little ones. It is small enough to have a family feel but also has great flexibility. The staff are caring and welcoming and seem to know all the children really well.
Both my boys, aged 4 and 23 months are very happy there and enjoy telling me what they have done each day - my youngest doesn’t want to leave! The nursery have been helpful in recognising a slight speech delay and supporting my eldest with this. There is good communication between nursery and parents.
The food provided is generally healthy and nutritious and all meals provided. There is good structured activity, especially in the pre-school room to help get ready for ‘big school’. It’s so hard deciding on childcare but we’re so pleased that we chose Happy Hearts and I know my eldest will miss it when it’s time to move on.
How likely would you be to recommend Happy Hearts Day Nursery? Extremely Likely
There are currently no awards/recognitions posted yet for Happy Hearts Day Nursery